How to File a Claim

We will work as quickly and efficiently as possible to resolve your claim. Here are some tips to ensure the process goes smoothly.

If you need to file a claim, please call us at 757-562-6131 between the hours of 8a – 5p; or call our after hours 24 hour call center at 1-800-666-6131 to be connected to a Manry Rawls representative who can help you.

Ask questions:

• What types of damage are covered?
• How long will it take to process my claim?
• Will I need to obtain estimates for repairs?

Make Temporary Repairs.

Take reasonable steps to protect your property from further damage.

Save receipts for what you spend and submit them to your Manry Rawls adjuster for reimbursement consideration. Beware of contractors who ask for a large amount of money upfront and contractors whose bids are very low – they might cut corners and leave you with problems after they’re gone. Don’t make extensive permanent repairs until the claims adjuster has been to your home and assessed the damage.

If You Need to Relocate, Keep Your Receipts

Keep records of all additional expenses incurred. Homeowner’s insurance policies generally provide coverage for additional living expenses if your home is damaged by an insurance disaster. Review your policy coverage to see the extent of this kind of coverage and how long it will last.

Prepare for the Adjuster’s Visit

During a catastrophe, an adjuster will get to you as quickly as possible. The more information you have about your damages – a description, date of purchase, and what it would cost to replace or repair – the faster your claim generally can be settled.